I Understand Your Frustrations

Managing a Hong Kong property from abroad comes with unique challenges

Who Can You Actually Trust?

You've heard stories of contractors who disappeared mid-job, or charged for work never done. When you're 6,000 miles away, how do you know who's reliable?

You Can't See What's Happening

Is the work actually being done? Is it done properly? Most contractors send a final photo - if you're lucky. You're left guessing.

Time Zone Nightmares

Trying to coordinate with someone who only responds during Hong Kong business hours when you're in London or New York. Messages get lost. Delays pile up.

Too Many Middlemen

Agent tells the manager, manager tells the contractor, contractor subcontracts... By the time it reaches you, the message is garbled and the price has doubled.

There's a Better Way

One person. Direct contact. Complete accountability.

I'm Mark Fraser. For 28 years, I've been the trusted "man on the ground" for overseas property owners across Hong Kong. Not a company with rotating staff - just me, personally responsible for every project.

Direct WhatsApp - you message me, I respond
Photo and video updates throughout
Honest advice - even if it means less work for me
28 years of Hong Kong property knowledge

How I Help Overseas Owners

Complete property care, with full documentation at every step

Tenant Changeover

Full preparation between tenants - repairs, repainting, deep cleaning. Get higher rent with a property that shows well.

Before/after photo documentation
Coordination with your agent
Quality inspection before handover

Pre-Sale Preparation

Strategic upgrades that maximize your selling price. Honest advice on what's worth fixing.

ROI-focused recommendations
Coordination with sales agent
Video walkthrough for buyers

Renovation Projects

Bathroom, kitchen, full flat renovations - all managed with detailed progress updates.

Daily/weekly photo updates
Video calls to discuss options
No hidden costs or surprises

Emergency Response

Water leaks, electrical issues, urgent repairs. Fast response when your tenant calls with a problem.

Priority scheduling
Immediate photo assessment
Clear cost approval before work

Key Holding & Access

Need someone to let in inspectors, agents, or handle deliveries? Trusted access management.

Flexible scheduling
Photo confirmation of visits
Coordination with building management

Property Assessment

Not sure what state your property is in? Full video inspection with honest recommendations.

Detailed video walkthrough
Written condition report
Priority action list

How It Works

Simple, transparent process - you're informed at every step

1

You Contact Me

WhatsApp or email. Tell me about your property and what you need. I respond within 24 hours.

2

I Visit & Report

I go to your property, take photos/video, and send you a detailed assessment with options.

3

Clear Quote

You receive an itemized quote. No hidden costs. I explain what's essential vs. optional.

4

Work + Updates

Regular photos and videos throughout. You see progress in real-time. No surprises.

5

Completion

Final video walkthrough. All photos sent. Keys returned to your agent or secure location.

What Overseas Owners Say

Real feedback from clients in the UK, Singapore, and Australia

"We've been in London for 5 years now, but kept our Mid-Levels flat. Mark has handled three tenant changeovers for us. The WhatsApp video updates are brilliant - it's like being there. He's honest too - told us not to bother replacing the kitchen cabinets because they'd last another few years. Saved us thousands."

Rachel & David K.

London, UK - Mid-Levels property owner

"Inherited my parents' flat in Happy Valley. Living in Sydney, I had no idea what state it was in. Mark did a full video inspection, gave me a realistic assessment, and managed the entire pre-sale renovation. The agent said we got 12% more than similar units because of the condition. Worth every dollar."

James T.

Sydney, Australia - Sold Happy Valley flat

"Our tenant reported a water leak at 10pm Singapore time. I messaged Mark, he was there the next morning, sent photos of the problem, fixed it the same day. Previous contractors I used would take a week just to visit. Mark just gets things done. He's been looking after our property for 4 years now."

Andrew L.

Singapore - Pokfulam property owner

Common Questions from Overseas Owners

How do I know I can trust you?

I've been operating in Hong Kong since 1996. I'm a two-time Reader's Choice winner for Best Handyman and Best Renovation. I can provide references from other overseas owners. But honestly, the best proof is how I communicate - you'll know within the first conversation whether I'm someone you can rely on.

How do payments work for overseas clients?

I'm flexible. Bank transfer, PayPal, or through your Hong Kong agent. For larger projects, we typically do a deposit to start, progress payments, and final payment on completion with your sign-off. Everything is documented with photos before final payment.

What if there's an emergency at my property?

Message me on WhatsApp any time. For genuine emergencies (water leaks, etc.), I prioritize these calls and can usually visit same-day or next morning. I'll send photos immediately so you can see the situation and approve repairs before I proceed.

How do you handle time zone differences?

WhatsApp works perfectly for this. I respond to messages throughout the day (Hong Kong time), and you can check updates whenever it's convenient for you. For video calls to discuss larger projects, I'm happy to schedule around your time zone - I've done 6am calls for UK clients and late evening for US clients.

What if I'm not happy with the work?

This rarely happens because you see progress throughout and can raise concerns immediately. But if something isn't right at the end, I fix it. My reputation is built on word-of-mouth from overseas owners - I can't afford unhappy clients. References available on request.

Can you coordinate with my property agent or manager?

Absolutely. I work with most of the major agencies in Hong Kong. I can collect keys from them, coordinate access, provide them with completion reports, and attend inspections on your behalf. Whatever makes it easier for you.

Let's Talk About Your Hong Kong Property

Whether you're in London, Singapore, Sydney, New York, or anywhere else - I'm here to help. Send me a WhatsApp message describing your situation, and I'll respond within 24 hours with honest advice.

WhatsApp Mark Now mark@manwithdrill.com

Or call: +852 9219 8169

Can't Be There to Supervise?I'll Be Your Trusted Eyes and Hands.